Frequently Asked Questions

Bromla FAQs

At Bromla, we aim to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some commonly asked questions.

1. What Payment Methods Are Accepted?

We offer secure and convenient payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover, JCB, ELO
  • Digital Wallets & Express Checkout: Apple Pay, Google Pay, Shop Pay, PayPal

2. What Is Bromla’s Return Policy?

We offer a 30-day return policy. To be eligible:

  • Items must be in their original, unused condition.
  • Items should include all original packaging.

To start a return, contact us at info@bromla.com.

3. How Long Will It Take to Receive My Order?

  • Handling Time: 1-3 business days (Monday - Friday)
  • Transit Time: 8-11 business days (Monday - Friday)
  • Estimated Delivery Time: 9-14 business days (Monday - Friday)
  • Order Cut-Off Time: 4:00pm (EST) (GMT -5) (Monday - Friday)

4. Can I Exchange an Item?

Want to exchange an item? The best way is to:

  1. Return your original item (following the return process).
  2. Place a new order for the correct item.

This ensures you get your replacement faster!

Contact us at info@bromla.com to begin an exchange.

5. How Can I Track My Order?

Visit our Track Your Order page.

6. What Should I Do if My Package Is Lost or Delayed?

Contact us at info@bromla.com for assistance.

7. How Do I Contact Customer Support?

📧 info@bromla.com

📞 +1 302 556-2718

🕘 Business hours: Monday - Friday, 9:00am - 6:00pm (EST) (GMT -5)

8. How Much Is Shipping?

  • Standard US Shipping: $5.99

9. Where Is Bromla Located?

📍 16192 Coastal Highway, Lewes, Delaware 19958, United States

10. How Can I Provide Feedback or Suggestions?

We love hearing from you! If you have any suggestions or feedback, please email us at info@bromla.com. Your insights help us improve and enhance your shopping experience.

11. Contact Us

If you need further assistance, reach out to our customer support team:

📍 Address: 16192 Coastal Highway, Lewes, Delaware 19958, United States

📞 Phone: +1 302 556-2718

📧 Email: info@bromla.com

Business hours: Monday - Friday, 9:00am - 6:00pm (EST) (GMT -5)

Thank you for choosing Bromla! We appreciate your trust and support.